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Field Applications Engineer (FAE) - Power Supplies (Northvale, NJ)

Overview:

GlobTek is a global leader in the design and manufacture of a Power Supplies established in 1984. GlobTek is an innovative, quality oriented team dedicated to the complete satisfaction of worldwide customers. Our continued success and growth has produced a need for the following position in our Northvale NJ location.

The Field Application Engineer (FAE) is the liaison to the technical decision makers at customers/accounts. He/she should have power supply design and applications engineering experience and knowledge of the end application to assist in capturing new business. The FAE will engage real time troubleshooting to solve issues and/or problems at customers. For certain custom developments, the FAE will be a key member of the development team, acting as the local engineering contact to assist the customer and bridge the gap from the customer to the GlobTek engineering location.

Responsibilities:

• Help capture new design-wins. Acts as customer technical interface from concept thru sustaining
• Develop relationships with key technical decision makers at assigned accounts
• Visit customers and solve existing applications issues and problems
• Identify future product and technology trends.
• Focus efforts on accounts and opportunities that represent the greatest dollar potential for Power-One
• Prioritize opportunities according to dollar potential, technical requirements, relative difficulty, customer importance, etc
• Coordinate and present latest GlobTek product information to customers and staff in the assigned area.
• Provide pre-sale technical support in sales presentations of our products and product demonstrations.
• Support worldwide sales growth and help identify new product opportunities at existing and new customers. Document new product proposals and submit to the Marketing and Product Management teams.
• Collect market requirements and competitive offerings, technical information, and present consolidated analysis to the Marketing and Product Management teams.
• Identify future product and technology trends, and present consolidated analysis to the Marketing and Product Management teams.
• Assist with translation of data sheets / web materials / promo items (where appropriate)
• Translate or write technical articles for electronics industry publications and press releases (where appropriate)
• Engage in new designs/developments as part of development team. Attend weekly custom development meetings.
• Be an extension of the design team; support all aspects of the development, test and applications, not just issues.
• Recommend solutions to customer; trouble shoot issues, problem solve and report to design team.
• Maintain technical knowledge of GlobTek products; understanding of customer requirements and applications.
• Provide product software support as needed. Upload firmware, rewrite EEPROM contents as required. Train customers to take full advantage or GlobTek power monitoring or optimization software.
• Coordinate with Program Manager to discern specification creep or other late discovery requirements that affect specification, schedule or NRE for custom developments.
• Understand the sales process and what to ask to gain a sales advantage.

Qualifications:

Technical / Professional skills

• In-depth knowledge of the power supply market with previous power supply design experience a plus.
• Ability to understand power supply technology and engage in design discussions with customer.
• Technology savvy, with interest in ongoing technology developments
• Possesses excellent analytical skills particularly helping to discern application interaction issues.
• Must be able to read and understand schematics and explain functional circuit operation.
• Must be able to solve complex problems, working independently or part of a team.
• Excellent interpersonal and cross-functional skills. Engages with high level technical and business leaders both internally and at customers.
• Must be organized with the ability to define priorities
• Computer literacy in spreadsheets, word processing, and database programs.
• Ability to compile and present data to management, salespeople, and customers.

Education / Language / Experience

• BS Engineering, BSEE or MSEE preferred. Equivalent experience accepted.
• 3+ years in power supply design and 5+ years in applications engineering or technical sales.
• Background in the power industry a must; with a Power-One competitor a plus.
• Software/Firmware support experience is a plus.

Other Conditions:

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