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Sales Assistant / Customer Service Representative (Northvale, NJ)

GlobTek is a global leader in the design and manufacture of a Power Supplies established in 1984. GlobTek is an innovative, quality oriented team dedicated to the complete satisfaction of worldwide customers. Our continued success and growth has produced a need for the following position in our Northvale NJ location.

Electronic Manufacturer seeks a Sales Assistant/Customer Service Representative.

Experienced Part Time candidates will be seriously considered.

Job Purpose:

Receiving, processing, and replying to customers’ requests, comments, questions, and problems. Facilitating the sales process by doing associated paperwork such as prepare quotations, entering sales orders, following up on order schedules, deliveries, and internal processes.

Duties:

• Recieve Phone calls, emails, faxes from customers. Review the situation and reply to customer.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Requirements:

• Fluent in English
• Good communication and conversational skills
• Self motivation, professional attitude, responsible
• Computer skills: Outlook, Word, Excel, Power point
• Oracle and Salesforce.com experience a plus
• Foreign language skills a plus
• Part Time applicants Considered

We offer a competitive salary, sales comission plan and benefit programs, including medical, dental and a 401(k) plan.

For more information on GlobTek, please review our home page at: www.globtek.com

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